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According to article 10 of Law 34/2002, July 11th, about Information Society Services and Electronic Commerce we inform you about the following:


  • Identity: Gran Hotel Ercilla S.A.
  • Address: Calle Ercilla, 37-39; 48011 – Bilbao
  • Tax ID: A48060149
  • Public Register: registered in the Commercial Register of Bilbao, Volume 341, Page 139, Sheet BI-1995
  • Phone: +34 944 70 57 00

Access to this Website implies the explicit acceptance to these General Conditions of Use by the user, which may be modified or replaced by its owner at any time and without prior notice.


These Conditions of Use regulate the access, navigation and use of the Website, notwithstanding that Gran Hotel Ercilla reserves the right to modify the presentation, configuration and contents of the Website, as well as the conditions required for accessing and / or utilization.

By accessing and using the contents of the Website after its modifications or changes implies the acceptance of these one.

However, accessing to certain contents and the use of certain services may be subject to certain specific conditions, which will be, in any case, clearly shown and must be explicitly accepted by users.

These particular conditions may replace, complete or, where appropriate, modify, these particular conditions of use

Gran Hotel Ercilla reserves the right to fully or partially modify the terms and conditions stipulated herein, publishing any change thereto in the same way as these Conditions of Use appear or through any type of communication addressed to users.


Registration is not required to access and browse this Website. However, in order to purchase certain services, to book services or to benefit from certain programmes, among others, it will be necessary to complete the web forms set up for this purpose.

Registration on the Website is free of charge, unless expressly indicated otherwise. In case you do not have an username and password to access our private platforms, hosted on the Website, you must register from the links and / or forms provided for that purpose. You must enter all your real and true data, given that it will be the only way we will be able to process possible future orders, as well as to manage properly our business relationship.

Accessing the Website for those under eighteen (18) years old is banned.

Under no circumstances Gran Hotel Ercilla will be responsible for the accuracy of the registration of data provided by the users, so they are responsible for the possible consequences, errors and failures that may subsequently arise from the lack of veracity of the data.


Gran Hotel Ercilla is the owner or, where appropriate, has the corresponding licenses on the exploitation of rights for intellectual and industrial property of the Website, as well as the intellectual and industrial property rights over the information, materials and contents of the web.

In no case it will be understood that the access, navigation and use of the Website by the user implies a waiver, transfer, license or total or partial assignment of such rights by Gran Hotel Ercilla. The user has a right to use the contents and / or services of the Website within a strictly domestic context.

References to trademarks or registered trade names, or other distinctive signs, whether owned by Gran Hotel Ercilla or by third parties, imply the prohibition on using it without the consent of Gran Hotel Ercilla or its legitimate owners. At no time, unless expressly stated otherwise, the access, navigation or use of the Website and / or its contents, gives the user any right to distinctive signs included in it.

All industrial and intellectual propriety rights about Website’s contents and/or services are reserved. Particularly, if the user does not have the previous, explicit and written authorization of Gran Hotel Ercilla or the owner of these rights, it is banned to modify, copy, reproduce, communicate, transform or distribute, by any way or form, total or partially, of the contents included within the Web in order to public or business purposes.


In case the Website shows links to other websites through any buttons, weblinks, banners or included contents, Gran Hotel Ercilla informs that these links are directly managed by third parties. Gran Hotel Ercilla has not human or technical resources to previously know and/or control and/or approve information, contents, products or services provided by these other websites which could have access through this Website.

Consequently, Gran Hotel Ercilla may not assume any type of liability for any aspect regarding the web page to which a link could be established from this Website, specifically, including without limitation, regarding its functioning, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its content, in general.


It is not permitted accessing to the Website in order to perform any illegal or not authorized purposes. Any responsibility for an unauthorized use of this Website will be exclusively assigned to the user. Next behaviours are banned:

  1. Using the Website in any way that may cause damage, interruptions, inefficiencies or defects on third party’s functionalities or computers.
  2. Using the Website to send, install or post any virus, malware or any other harmful program or file.
  3. Using the Website to collect personal data from other users.
  4. Registering through the Website with a false identity, supplanting third parties or using a profile or performing any other action that may confuse other users about the identity of the origin of a message.
  5. Accessing without authorization to any section of the Website, to other systems or networks connected to the Platform, to any Gran Hotel Ercilla’s server or to the offered services through the Website, by means of hacking or falsification, extraction of passwords or any other illegitimate mean.
  6. Breaching, or attempting to breach, the security measures or authentication of the Website or any network connected to it, or the security measures or protection inherent in the contents offered on the Website.
  7. Carrying out any action that causes a disproportionate or unnecessary saturation in the infrastructure of the Website or in the systems or networks of Gran Hotel Ercilla, as well as in the systems or networks connected to the Website.
  8. Preventing the normal development of an event, contest, promotion or any other activity available through the Website or any of its functionalities, either by altering or trying to alter, illegally or in any other way, the access, participation or operation of those, or falsifying the result thereof and / or using fraudulent participation methods, through any procedure, and / or through any practice that violates these Terms of Use.

Non complying with any of the foregoing obligations by the user may entail the adoption, by Gran Hotel Ercilla, of the appropriate measures protected by Law and in the exercise of their rights or obligations, which may lead to the elimination or blocking the account of the offending user, without any possibility of compensation for the potential damages caused.


Gran Hotel Ercilla can not guarantee neither the reliability, usefulness or veracity of absolutely all the information and/or services of the Website, nor the usefulness or veracity of any documentations provided though the Website.

Consequently, Gran Hotel Ercilla does not guarantee or assume any liability related to: (i) continuity of the Website’s content , (ii) the absence of errors in this content, (iii) the absence of virus and/or any other harmful components on the Website or in the server that provides it, (iv) the invulnerability of the Website and/or the impossibility of breaching the security measures adopted on the same, (v) the lack of usefulness or performance of the Website’s content and (vi) the damages or harm caused by anyone who infringes the conditions, to themselves or a third party, rules and instructions that Gran Hotel Ercilla establishes on the Website or through the breaching of the Website’s security systems.

However, Gran Hotel Ercilla declares that it has adopted all necessary and available measures, in order to guarantee the functioning of the Website and to minimize system errors from a technical point of view and so the contents posted at the Website.

In anycase, Gran Hotel Ercilla reserves the right to suspend, modify, restrict or interrupt, temporarily or permanently, the access to, navigation, usefulness, host and / or downloading of content and/or Website’s services, with or without prior notification, for any users who breach any of the provisions set out in these Conditions of Use, without the user having any possibility of demanding compensation for this reason.


In accordance with the current framework and applicable laws on personal data protection, all personal data provided during the use of the Website will be processed in accordance with the Privacy Policy, that every user should expressly accept to be able to use and register on the Website.

Any user that accepts these terms of use accepts in an informed, explicit and unequivocal way the Privacy Policy, being able to exercise the rights that in this matter correspond to him/her, as it is informed in the aforementioned Privacy Policy.


These Conditions of Use are governed by the Spanish Law. As regards dispute resolution, the parties expressly submit to the courts of Bilbao, waiving any other jurisdiction.

Last update: June, 2019.